Testimonials
Patient and Colleague Feedback Shaping Safer Surgery Together
At the heart of my practice is a commitment to safe, compassionate, and technically excellent surgical care. I believe that all feedback is a gift, and I value every comment from patients and colleagues as an opportunity for continuous improvement.
Independent, Verified Outcomes
The Private Healthcare Information Network (PHIN) is a government-mandated, industry-certified, independent organisation that publishes information on the safety, quality, and costs of private healthcare in the UK. As part of their work, they independently collect and publish patient feedback for all consultants practising privately.
I am pleased that 97% of my patients report that they would recommend my care to friends and relatives. This independent reflection of patient experience is something I take great pride in, and I remain committed to maintaining the highest possible standards of care.
Patient Testimonials
All of the comments below are drawn from validated patients who have kindly shared their experiences:
“Everything was just perfect. He has such a calm and reassuring manner, and the operation itself went smoothly with a brilliant outcome. I’m so pleased with the whole experience.”
“I’m so grateful that Mr Cresswell was able to deal with my awful gallbladder so quickly and skilfully. I had hoped going private would speed things up, but given the severity of my condition he pulled out all the stops to have my operation done in less than two weeks of meeting him.”
“I was initially reluctant about the distance when my oncologist recommended Mr Cresswell, but I am so glad I took her advice and made the journey to Basingstoke for my surgery. He was so unlike surgeons I have met before—clear, honest, reassuring and kind—and he is obviously technically excellent at what he does. He visited every day after my operation, and I went home much quicker than expected after such a major procedure. I couldn’t recommend him highly enough.”
“Evidently an absolute expert at what he does, and a great outcome from my operation. Thanks so much to Mr Cresswell and the team.”
“I just wanted to say thank you to Mr Cresswell for yesterday. He was so good and reassuring, and I have finally found out what is wrong with me after a year, just from seeing him a few weeks ago. My gratitude is huge—he was very warm and reassuring.”
Colleague Feedback
I also value the insight of colleagues who work alongside me day to day. The following comment was shared during a recent hospital appraisal:
“Ben is the surgeon’s surgeon. He has become the first port of call for colleagues and their families who require his specialist skills. He should take great reassurance from the fact that those who work with him on a daily basis, would choose to trust him when selecting their surgeon.”
